I had a ventilation system installed recently. It wasn’t cheap but it was preferable to the mould that had taken up residence in the laundry. However, once the electrician had come and gone, Cheap Geek noticed that the installed model was different to the one that had been quoted. In fact, after a bit of Googling, we realised that we had been given the cheaper, noisier and less energy efficient version. Not happy. Several angry emails later, we got the right system installed for no extra cost.

The above might seem like a rare screw up, but businesses get things wrong (and often to the customer’s disadvantage) more often than not. Continue reading →